AI chat and order helper

AI chatbot for small business, answering from your shelf

Chat on your website answers from your live stock and helps visitors build an order: $29 a month, first 90 days free.

Esplanda POS and your website are free to start, with no card needed. Add paid tools only when you want them. See Esplanda pricing.

In short

Esplanda's AI Chat & Order Helper is an AI chatbot for small business websites that answers hours, price and stock from your live catalog and helps a visitor build an order.

$29 a month per location, and the first 90 days are free, with unlimited chat sessions, one connected owner mailbox and the staff answer device. No setup fee and no contract.

  • Website chat
  • Live stock answers
  • Order building
  • Owner inbox triage
  • Staff answer device

What you get

Three things, one answer engine

Chat is the part your customers see. The same engine works in two other places, and both come with it.

  • Web chat on your site

    Hours, directions, price, stock, order status and help putting a basket together. Unlimited sessions.

  • Owner inbox triage

    Your business mailbox, sorted: what needs you comes to the top, and the rest comes with a reply already drafted.

  • Staff answer device

    The same stock, price and order-status lookup on a phone or tablet on the floor, so a question doesn't walk to the back office.

Live stock

It answers from the shelf, not from a script

Most visitors come to ask one thing: do you have it? A chat box that searches your website text or takes a message leaves that question for later. Esplanda answers it now.

  • Live stock and price

    It reads your catalog and stock at the moment the question is asked, from Esplanda POS or a register connected to Esplanda. Out of stock? It offers what you do have.

  • It builds the order

    A visitor who half knows what they want gets a short conversation and a basket, item by item. The order arrives in your register like any online order.

  • You stay in the loop

    Complaints, refunds, disputes and anyone who asks for a person come to you, with the conversation attached. Card details are never taken in chat.

What it costs

$29 a month, with no meter on chats

One flat price per location, bought on its own beside the free register and the free website. It runs live on your storefront from the day you switch it on, and text carries no per-minute cost. The first 90 days are free: nothing is held back during them, and nothing changes at the end except the invoice.

Chat & Order Helper

Unlimited chat sessions, one connected owner mailbox and the staff answer device on every device in one location.

$29 per location per month, first 90 days free

Each chat

Unlimited sessions, answering real visitors from your real catalog, with no per-chat or per-message fee.

$0 extra

Extra mailbox

Connect a second business mailbox to inbox triage.

$29 per mailbox per month

No setup fee · No contract · No per-user fees · Every line on Esplanda pricing

Chat or phone

Website chat or the AI phone line

The two lines answer the same questions from the same data, in different places. Start with chat; add the phone when calls go unanswered.

Both lines per location per month, each bought on its own.
AI Chat & Order HelperAI Phone
Price$29 a month, first 90 days free$149 a month
UsageUnlimited chat sessions500 answered minutes, then 20¢ a minute
Where the customer isOn your websiteOn the phone
Answers from live stockYesYes
Builds an order into the registerYesYes
Best whenYour customers are online and the questions repeatYour phone rings during service and nobody can reach it

Questions

AI chatbot questions owners ask

What does the AI chat and order helper cost?

$29 per location per month, and the first 90 days are free. That covers unlimited chat sessions on your website, one connected owner mailbox and the staff answer device on every device in one location. An additional mailbox or an additional location is $29 each. There is no contract and no setup fee.

Why are the first 90 days free?

Because a number is better than a claim. The helper switches on when you start and runs live on your storefront, answering real visitors from your real catalog, with nothing held back. The invoice at day 91 carries the count of conversations it handled and orders it helped build over those 90 days, from your own records. If that count is low, do not buy it.

How does the chatbot know what is in stock?

It reads your live catalog and stock at the moment the visitor asks, from Esplanda POS or from a register connected to Esplanda. It answers from the shelf, not from a script or a search over your website text. When it says there are three left, that is your stock count answering.

Can it build an order, or does it only answer questions?

Both. A visitor who knows what they want gets an answer. A visitor who half knows gets help assembling a basket from what is in stock, item by item, with substitutions offered when something is out. The order lands in your register the same way a web order does, and your staff see it the same way.

What are owner inbox triage and the staff answer device?

They are the same answer engine in two more places. Owner inbox triage sorts your business mailbox, puts the messages that need you at the top and drafts replies to the rest. The staff answer device gives anyone on the floor the same stock, price and order-status lookup the chat uses, on a phone or a tablet.

Is there a limit on chats?

No. Chat sessions are unlimited, with no meter and no per-message fee, because text carries no per-minute cost. The $29 covers every chat on your website, one connected owner mailbox and the staff answer device in one location.

Does it answer phone calls?

Phone calls are a separate line, AI Phone: $149 per location per month, with 500 answered minutes, then 20¢ a minute, and a hard ceiling at 1,000 minutes until you approve a top-up. It answers from the same data as the chat. The phone line is explained on the AI receptionist page.

Is it an AI chatbot for restaurants and service businesses too?

Yes. Liquor and wine stores, grocery and convenience stores, restaurants and bars, retail shops and service businesses get the same three things for the same $29. In a service business, it answers hours, location, what you do and what it costs before the visitor leaves.

Does the chat take card details?

Card details are never taken in chat or in a drafted email. Payment happens through your normal checkout, after the order exists.

Running a liquor store? See our liquor store software. A café or bar? See restaurant management software. A salon or repair shop? See service business management software. Selling online too? The chat sits on the free online ordering system.

Chat that answers from the shelf

Start free today, or book a demo and we'll show the chat answering from your own catalog. $29 a month per location after the first 90 days free, with unlimited chats.

Esplanda POS and your website are free to start, with no card needed. Add paid tools only when you want them.

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